Bank of Canada
Director, Payments and Settlement Operations
Krystelle Bilodeau is Director, Payments and Settlement Operations for the Bank of Canada responsible for providing banking and settlement services to the Government of Canada; the Bank of Canada; and other domestic and international clients.
Krystelle has worked in the financial sector for over 16 years with 12 years at the central Bank. Throughout her career, Krystelle has established herself as a versatile professional holding leadership positions in a broad range of areas including Director of Retail and Wholesale Debt Administration responsible for large and complex outsourced operations, and as Director of Awareness and Education in the Currency Department during Canada’s successful transition from paper-based to polymer-based currency, and as Special Assistant to the Bank’s Chief Operating Officer advising on a wide range of corporate programs and initiatives. Most recently, Krystelle led the development and implementation for a Next Generation Third Party Risk Management Program.
Krystelle is a member of the Sourcing Interest Group’s Thought Leader’s Council, Faculty Member for SIG University’s Certified Third-Party Risk Management Program, Board member for Entraide Budgétaire Ottawa, Advisory Board member for SIG, Dean’s Advisory Board member for Wilfrid Laurier University, and member of the Strategic Direction Committee for the Bank of Canada’s women’s leadership network – PotentiELLE.
Krystelle holds a BA in Communications and a Master’s in Business Administration from Wilfrid Laurier University.